Refund policy

Return Policy

Last updated January 9, 2023

Refunds

All sales are final and no refund will be issued.

Cancellation Policy:

Once an order is placed it cannot be canceled. 
If you wish to cancel an order contact our customer support email within 12 hours of placing the order:

contactus@tridentaura.com

Questions

if you have any questions concerning our return policy, please contact us at: 

contactus@tridentaura.com

Damages and issues
Please inspect your order upon reception and contact us within 24 hours of delivery if the product is defective, or damaged or if you receive the wrong product so that we can evaluate the issue and make it right.
Please make a video while opening the shipment. If there are any damages and missing items send us a video. Without video, we will not accept the return or exchange.